Technical Support

We realize that software support is an issue that can be the deciding factor between choosing one product, service or vendor over another. We understand how important it is in knowing you can reach out to someone and get immediate, world-class support. We encourage you to reach out to us in any of the following ways:

  • Remote support tools that allow us to see your desktop.
    TeamViewer for Remote SupportLive Support - Team Viewer 
    Team Viewer V6 Remote Support
    Live Support-VNC
     
  • Email support at support@1backbay.com for non-urgent support needs.
     
  • Help desk support via our main line: (518) 348-1144

Sage Software Knowledgebase & General Support on the following products:

Website:
www.sagesoftwareonline.com

User name: backbaysupport

Password: 1backbay

Website:
http://www.sagespecialized.com
/support/login.asp

You will need to request a user name and password to access this support site

Intuit (QuickBooks) Software Knowledgebase & General Support on the following products:

QuickBooks
QuickBooks Basic
QuickBooks Pro
QuickBooks Premier
QuickBooks Enterprise
QuickBooks Point of Sale
Website:
http://support.quickbooks.intu
it.com/support/

User name: not required

Password: not required